Resume

Ralph Bach, MBA, PMP

www.rbach.net

rbach(at)rbach(dot)net

Information Technology Project Manager

Results driven customer facing certified IT project management professional with notable success directing a broad range of IT initiatives while participating in planning, analysis, budgeting and implementation of solutions in support of stated business goals.

Areas of Expertise

Team and Project Leadership Budgeting and Planning
Vendor Management Information Assurance
RFP / RFQ Specifications Development Contingency Planning
Network & Systems design/management Research and Development

Professional Experience

Project Manager

10/2014 – Present  DFCU Financial, Dearborn, MI
Provided technical project management and process improvement services.

  •  Managed multiple simultaneous projects with values up to $500,000
  • Analyzed existing process, recommended improvements and implemented approved changes including: Project monitoring, Help desk, and Staff on boarding
  • Led the movement of on-site applications to SaaS model in the cloud
  • Experienced assigning, delegating and directing the work of the team
  • Performed staff and third-party vendor management to complete projects
  • Met with wide range of staff, from C-level to technicians and users to discuss technical issues
  • Projects managed included:
    • SAN migration to 3Par
    • Imprivata Single Sign On virtualization
    • Disaster recovery tests and updates
    • Firewall migration to Palo Alto
    • Backup systems
    • Contact Center updates
    • IVR update
    • Data Center re-configuration
    • Migration from Lotus Notes to Office 365
    • Windows 10 migration
    • SharePoint site and content administration
    • Ivanti SaaS help desk implementation
    • Rapid7 SaaS vulnerability management

Project Manager

12/2013 – 04/2014 National Technology Management, Southfield ,MI
Provided technology project management:

  • Managed projects with values up to $100,000
  • Increased business by developing and quoting new and expanded services
  • Performed staff and third-party vendor management to complete projects
  • Analyzed existing environment and made recommendations for improvements
  • Met with wide range of staff, from C-level to technicians and users to discuss technical issues
  • Projects managed included: Structured wiring, WAN, LAN and WLAN, telephone and physical security

Shared Technical Services Manager

07/2010 – 06/2013 Genesee Intermediate School District, Contract position, Flint, MI
Recruited to provide technology leadership for 17 customers in a Shared Technical Services program:

  • Managed a budget of almost $1.2 Million
  • Increased business over 20% by developing and selling new and expanded service agreements
  • Performed contract development and vendor management to provide additional services
  • Analyzed existing environment and made recommendations for improvements
  • Oversaw infrastructure services, integration and backup on:
    • 180+ virtual and physical servers
    • 5,000 PC’s
    • 21,000 users
    • 24 TB’s of stored data in a SAN.
  • Led a team of 6 system engineers and 9 field technicians to resolve issues and crises
  • Managed human resource tasks: interviews, hiring, coaching, discipline, Increased staff retention
  • Led the disaster recovery committee; developed and sold proposals to improve business continuity
  • Managed help desk team that took over 11,000 tickets, booked 10,000 billable hours
  • Met with wide range of staff, from C-level to technicians and users to discuss technical issues
  • Experienced user of Microsoft Office, Visio and Project.

Project Manager

11/2000 – 07/2012 Childs Consulting Associates, Inc., Mackinaw City, MI

  • Led over $13M in information systems projects from $100K to $5M. Clients included:
    • Fortune 5 businesses
    • City and county governments
    • Large school systems
  • Consulted with clients in the design and development of network and technology systems independent of any vendor or manufacturer bias
  • Completed over 30  full cycle engagements including:
    • Needs analysis
    • Project specifications
    • RFP response analysis
    • Vendor recommendations
    • and Quality reviews
  • Negotiated contracts, monitored budgets and authorized vendor payments on behalf the client
  • Performed day-to-day supervision of multiple vendors to ensure work was performed as specified and communicated project status to clients via scheduled and ad-hoc status meetings as required
  • Projects managed included:
    • Structured wiring
    • WAN, LAN and WLAN
    • Help desk and end point security applications
    • Telephone, physical security and video conferencing systems
  • Reviewed data centers and recommended changes: HVAC, electrical, floor, pathways and racks
  • Provided program management for $5 million, 90 site video conferencing project with four vendors
  • Managed SE Michigan office and web site

Network Administrator

06/1998 – 11/2000 Dearborn Public Schools, Dearborn, MI
Performed day-to-day management of wide area computer network with:

  • 32 sites, over 30 servers, Telecom WAN circuits and 3,000+ networked devices
  • Developed and implemented plans to migrate PC’s and servers to new systems
  • Supervised 4 PC technicians; responsibilities included:
  • Orientation, training, work scheduling, and providing input for performance evaluations
  • Updated computer systems policies and procedures; Assisted users in learning new systems
  • Produced technical documentation and training videos

Education

Professional Certifications

  • PMP – Project Management Professional (PMI)
  • Comptia Security+
  • Information Assurance Management Certificate
  • Scrum Basics Certified Course
  • Six Sigma Yellow Belt certification
  • Kauffman FastTrac, Growth Venture
  • CCNA – Cisco Certified Network Associate
  • CNE 5 – Certified NetWare 5 Engineer
  • Information Technology and Services
  • Certified HTML Programmer

Degrees

  • Masters of Business Administration
    Lawrence Technological University, Southfield, MI
  • Bachelor of Arts University of Michigan, Ann Arbor, MI

Professional Development

  • ITIL Foundation – In progress

Professional Organizations

  • Project Management Institute
  • Institute of Electrical and Electronics Engineers
  • University of Michigan Alumni Association
  • Lawrence Technological University Alumni Association

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